Machine Service Support

Renaissance provides a guide to trouble shoot most common equipment problems in its owner handbook. If you need additional assistance, please call our machine technical support at 636-724-6400. This service center responds generally from 9:00 a.m. to 5:00 p.m. Central time, Monday through Friday.

Embroidery Software Support
As far as the software end, Magellan & Navigator are no longer developed or supported. Although, Prodigi has agreed to create a software solution that will allow you to drive your machine from a Vista environment - which we have currently reviewed and developed.

To view the software options currently available, please click here. You can also sign up for a free webinar to view what is currently available for trading your current software system.

Accounting

To discuss billing issues or financing, please call 214-654-9644.

Two year limited warranty (PDF) Click Here to Download
Renaissance embroidery machines are designed to provide years of dependable service. If a problem does occur we have a national network of support technicians to serve you.

Drivers
USB Drivers (Click here to download EXE file)

Machine Firmware Download:
Cantare version: 1.1.7.1 (Click Here to Download)
Ovation version: 1.2.8.2 (Click Here to Download)
Mini version: 1.3.8.7 (Click Here to Download)

Documentations Download:
Cantare User Guide (Click Here to Download PDF)
Mini User Guide (Click Here to Download PDF)

Mini Quick Start Reference (Click Here to Download PDF)
Mini Control Panel Instruction (Click Here to Download PDF)
Mini ERROR codes (Click Here to Download PDF)

Installing Renaissance Cap Driver (Click Here to Download PDF)
General Renaissance Machine Care (Click Here to Download PDF)

Step and Repeat (Click Here)

Update Notes:
Magellan Platform readme (Click Here)
RenaissanceNav readme (Click Here)
Cantare Firmware readme (Click Here)
Mini Firmware readme (Click Here)